Frequently Asked Questions

Q: How much advance notice do I need to reserve my appointment?
A: There is no specific requirement, although 1-3 days advance is recommended (we get booked). We recommend more if the service is of long duration or requires multiple vehicles.

Q: When should I call to make my appointment?
A: Although we operate 24 hours a day, our office hours are 8 a.m. - 6 p.m. Monday - Friday.

Q: What happens if I call after hours?
A: Managers are on duty until 10:00 p.m. seven days a week. We can field questions and take reservations until that time. After 10 p.m. and before 8 a.m., incoming calls will be received by senior drivers on duty at those hours. They will refer non-urgent issues to management and can handle urgent matters ("I don't see my driver") immediately if necessary.

Q: How can I pay for my service?
A: Cash, personal or company check, MC/Visa/AMEX, or monthly billing.

Q: What about gratuities?
A: Thank you, but we do not accept tips for any of our services. The best gratuity you can give us is to express your satisfaction with our services to a friend or colleague.

Q: Where do we meet at the airport?
A: Our standard meeting place is inside the terminal next to the baggage claim carousel assigned to your flight.

Q: How far do you travel?
A: As far as you wish to go. Common requests include New York City, New England, Virginia, Washington D.C., and point west.

Q: What kind of vehicles do you have?
A: Follow link to Transportation Options

For additional information or answers to any other questions you may have regarding our services, please call us at 410-321-5600 or 800-666-3121

For Reservations or Additional Information call and mention you found us on the web
@ 410-321-5600 or 800-666-3121